Shipping and Delivery

All orders are processed within 3 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

We are working with various courier partners to ensure your parcels arrive on time. Unfortunately, we are unable to assign your preferred courier to your shipment.

You may expect some delays due to a high volume of orders or postal service problems that are outside of our control.

Shipping Method

  1. Click & Collect

    • Click & Collect is a convenient way for you to collect your online order in UGS.

  2. Standard Delivery

    • UGS online order opted for standard delivery will be handled by our appointed courier partner.

  3. Klang Valley Delivery

    • For any purchase of RM500 and above, it will be delivered by UGS’s drivers.

Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

Destination                            Estimated Time

West Malaysia                      5 – 7 working days 

East Malaysia                       7 – 10 working days

We are only able to deliver to one address in a single order. To deliver to multiple addresses, we recommend placing a separate order for each address.

Kindly note that the combination of orders into one shipment is not possible.

***Please do check the status of your order via the online tracker once you have received the tracking information of your parcel.

Do allow at least 24 hours for the tracking number to be processed and reflected on the tracking system.

***If in the event that your parcel is not received but the delivery status is updated as delivered and signed, please report to us within 14 days from the date of the “Successful Delivery”. We are unable to accommodate any claim made thereafter.

***For more inquiries about your order, please drop us an email at ad***@ug***.com or reach out to us via Facebook Messenger.

We will be more than happy to assist you!

Returns & Exchanges

All the product(s) can be refunded or exchanged due to defective or damaged subject to our sole discretion.

Return within 14 days of receiving the product(s) ordered from the UGS online store.

Example: If you received the product(s) on 1st May, please return the product(s) by shipping it to our warehouse by 14th May.

Privacy Policy
Your privacy is important to us. UGS is committed to protecting your privacy and personal information when you deal with us.

Our privacy policy endorses and complies in accordance with the Personal Data Protection Act 2010.

When you purchase something from our online store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address for the following purpose:

  • to communicate with you

  • to maintain and improve customer relationship

  • to assess, process and provide products, services and/or facilities to you

  • to administer and process any payments related to products, services and/or facilities requested by you

  • to respond to your enquiries or complaints and resolve any issues and disputes which may arise in connection with any dealings with us

  • to provide you with information and/or updates on our products, services, upcoming promotions offered by us 

  • for direct marketing purposes via SMS, phone call, email, fax, mail, social media and/or any other appropriate communication channels to members of our loyalty programs in accordance with their consent

  • for internal administrative purposes

  • to send you seasonal greetings messages from time to time;

  • to send you invitation to join our events and promotions and product launch events;

  • to process any payments related to your commercial transactions with us

  • law requires it or to prevent or investigate suspected unlawful activity

We will remove personal information from our systems where it is no longer required (except where archiving is required).
If you wish to view the personal information you have provided or, comment on or obtain further information about our privacy policy, Please contact our privacy officer:

A-G-3, Block A, Ground Floor,
Jalan Vista Mutiara 1, Vista Mutiara Jalan,

Jalan Besar Kepong, 52000 Kuala Lumpur.

Email Address:

Office Number: