FREQUENTLY ASKED QUESTIONS
Just sign up HERE!
Click HERE and go to “Forgot Your Password?” Enter your email address and submit.
You will receive an email which will guide you through the process of resetting your password.
You may contact us via Whatsapp or Facebook Messenger to place an order with our Customer Service Team.
Or kindly visit to HERE to make a purchase online.
Sorry, we are unable to allow amendments to be made to your order upon confirmation. This will allow us to process all orders as efficiently as possible and to avoid confusion which might result in errors. We appreciate your understanding regarding this and strongly encourage you to review all your order details before checking out.
You may contact us via Whatsapp or Facebook Messenger and provide your Order ID.
We will try our best to assist you but we are unable to cancel the order once it has been processed.
Kindly log into your UGS account to check the status of the respective Order ID. A confirmation email will be sent to you after the order has been placed successfully. You may check the order status from the email.
There might be a slight delay in delivery of the confirmation email.
Or it may have landed in your junk or spam folder. Please do a quick check on your spam/junk mail or “Promotion” folder for Gmail users.
If they’re still nowhere to be found, kindly reach out to us via Whatsapp or Facebook Messenger or email at ad***@ug***.my for assistance.
Paypal portal at the moment.
For order through Whatsapp or Facebook Messenger, we do accept online bank transfer and e-wallet payment.
Ringgit Malaysia (RM)
Order & Collect is a convenient way for you to collect your online order in UGS store. You may proceed to collect at selected UGS store after received a confirmation of order from us.
UGS online order opted for standard delivery will be handled by our appointed courier partner and for more details, please refer to “Shipping Policy”.